Refund policy

CANCELLATION AND REFUND POLICY

 

Cancellation Policy

You are permitted to cancel an order until it has not been shipped. The amount paid by the customer towards placing the order will be credited back into the original payment mode using which the payment was made.

If you wish to cancel post shipment order then it will be approved on deduction of applicable cancellation fee (i.e 5% deduction towards payment gateway fee cum order processing and  ₹ 100 towards return of the shipment) chargeable towards processing and shipment of the order. Also, the orders placed for replacement of existing fulfilled orders will be permitted for cancellation only before  pre-dispatch. Once the order is shipped, no cancellation will be permitted and on refusal to accept such orders, the charges will be deducted for both way shipment from the refund amount.

 

Refund Policy

The refund will be processed within 3- 5 business days from the time of order cancellation or upon a successful reverse QC check after the return product reaches our facility. The return/ replacement request may be raised via the customer account login. The applicable refund amount will be credited back into the source account used for payment towards the order i.e. Credit Card, Debit Card, Net Banking, UPI or Wallet and for the cash on delivery order (COD), it'll be to your bank acount as provided (you'll be informed to share the bank details by our support team via email or WhatsApp after the product is returned). The shipping and COD charges, if any, applicable as per our return and exchange policy for forward and return orders are non-refundable, once the order is dispatched. For return orders, the COD shipping charges applicable will be same as forward charges and shall be applicable for refund as store credit for the products in specific premium brands, having delicate handwork embelishment. In the event, wherein a customer return is received with a wrong dress material and if we did not receive the  short video clip as requested for reverse hand over moment, then refund will be issued only after investigation with the courier and reverse quality check for the product returned at our warehouse. 

In the case, we’ve received and inspected your return, we will notify you via email or WhatsApp for the same and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too. Kindly note that the damage recovery cost as applicable @  minimum 10- 25% of invoice value will be deducted from the invoice value if the product is found to be used and returned with any deficiency or caused damage to fabric i.e. stains of tea/ coffee/ soup or thread/ sequins/ handwork out from the fabric. The product will be shipped back to your address if the damage/ deficiencies found in your returned product is due to usage of dress or recovery cost is more than 25% of invoice value.

Cancellation Policy: International Orders

 

You are permitted to cancel an order (pre-ship cancellation within 6 hours of the order placement) subjected to the deduction of applicable payment gateways charges . If you wish to cancel post shipment order, then it will be approved on deduction of applicable cancellation fee (payment gateway fee) chargeable towards processing and applicable both way shipping charges towards shipment of the order. Also, the orders placed for replacement of existing fulfilled orders will be permitted for cancellation only before pre-dispatch. Once the order is shipped, no cancellation will be permitted and on refusal to accept such orders, the charges will be deducted for both way shipment from the refund amount against your order.

 

Refund Policy: International orders

 

The refund will be processed from the time of order cancellation/ returning of the product at our warehouse, within 7- 10 business days and credited back into the source account used for payment towards the order i.e. Credit Card, Debit Card, Net Banking, or Wallet. The shipping and COD charges are non-refundable once the order is dispatched. We will process your return for a refund to your original payment method (i.e. credit card, PayPal) will incur a handling & processing fee of 10% of the purchase invoice value to be deducted from the refundable amount to you.

The refund will only be issued once we’ve received and inspected your return. we will notify you via email or WhatsApp for the same and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too. Applicable damage recovery cost will be deducted from the invoice value if the product is found to be used or having stains of tea/ coffee/ soup or thread/ sequins/ handwork out from the fabric. Please note that we are not liable for packages lost in transit or undelivered by your chosen return carrier. The refund amount will be in your bank account or wallet account in INR/ USD. If the shipment is returned due to an incomplete address or the courier reported that the consignee unavailable or contact not reachable then applicable refund will be processed only after deduction of both way shipping charges, payment gateways charges and order processing fee @ 10% of invoice value. For such RTO (returned due to non delivery) orders, the refund will be issued as store credit which can be used to make future purchase.