Cancellation Policy
You are permitted to cancel an order until it has not been shipped out. The amount paid by the customer towards the order will be credited back into the same payment mode using which the payment was made.
If you wish to cancel your pre-dispatched order after it is processed and seal packed, we will approve it upon receiving your consent to do so on deduction/ payment of applicable cancellation charges towards processing/ packaging of order. For prepaid order cancellations, a deduction of 5% payment gateway charges will apply. Kindly note, orders can be cancelled without any charges before they are processed and seal packed. The orders placed for replacement of existing fulfilled orders will be permitted for cancellation only before pre-dispatch. Once the order is shipped, no cancellation will be permitted and on refusal to accept such orders, the charges will be deducted for both way shipment from the refund amount due against previous fulfilled orders.
Refund Policy
The refund will be processed from the time of order cancellation within 5- 7 business days and credited back into the source account used for payment towards the order i.e. Credit Card, Debit Card, Net Banking, or Wallet. The shipping and COD charges are non-refundable once the order is dispatched.
In the case, we’ve received and inspected your return, we will notify you for the same and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too. Kindly note that the damage recovery cost as applicable @ minimum 10- 25% of invoice value will be deducted from the invoice value if the product is found to be used and returned with any deficiency or caused damage to fabric i.e. stains of tea/ coffee/ soup or thread/ sequins/ handwork out from the fabric. The product will be shipped back to your address if the damage/ deficiencies found in your returned product is due to usage of dress or recovery cost is more than 25% of invoice value.
Cancellation Policy: International Orders
You are permitted to cancel an order until it has not been shipped. If you wish to cancel post shipment order, then it will be approved on deduction of applicable cancellation fee chargeable towards processing and shipment of the order. Also, the orders placed for replacement of existing fulfilled orders will be permitted for cancellation only before pre-dispatch. Once the order is shipped, no cancellation will be permitted and on refusal to accept such orders, the charges will be deducted for both way shipment from the refund amount against your order.
Refund Policy: International orders
The refund will be processed from the time of order cancellation/ returning of the product at our warehouse, within 7- 10 business days and credited back into the source account used for payment towards the order i.e. Credit Card, Debit Card, Net Banking, or Wallet. The shipping and COD charges are non-refundable once the order is dispatched. We will process your return for a refund to your original payment method (i.e. credit card, PayPal) will incur a handling & processing fee of 10% of the purchase invoice value to be deducted from the refundable amount to you.
The refund will only be issued once we’ve received and inspected your return. we will notify you for the same and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too. Applicable damage recovery cost will be deducted from the invoice value if the product is found to be used or having stains of tea/ coffee/ soup or thread/ sequins/ handwork out from the fabric. Please note that we are not liable for packages lost in transit or undelivered by your chosen return carrier. The refund amount will be in your bank account or wallet account in USD.
